Overnight Transformation

I often talk about the long-term strategies for business growth, the consistent effort and incremental improvements. But sometimes, just sometimes, you witness a change so rapid, so profound, it feels almost like magic. I recently had a client, Kevin, who experienced exactly that.

Kevin's business was plugging along but he was regularly disrupted by issues and surprises. We were working on communication and team development but change takes time, especially when you are outnumbered.

Then Kevin hired David. David had good experience but didn't scream "overnight success." While optimistic they expectation is it was a step in the right direction. However, from his very first day, the energy in the business shifted dramatically.

David's worth ethic and enthusiasm were infectious. His "can do" attitude improved the problem-solving and communication immediately.

His acceptance of the processes and procedures set forth by the owner encouraged others to do the same and set an example. When jobs were complete they confirmed the results with the customer including asking for reviews.

5 Star reviews were flowing in. Also the team started working the territory on their own. This is bringing more business. On top of that jobs are getting done faster. What's great is that the compensation system is based on work done not hours worked, so everyone is winning and happier.

Sometimes, finding that one exceptional person can be the catalyst that unlocks a whole new level of success, almost overnight.

Have you experienced a similar "game-changer" hire in your business? I'd love to hear about it.