Parenting Skills for your Employee Problems
A problematic employee is never just a "nuisance" for the owner. They are a weight on the entire team. If left unchecked, that weight eventually breaks the culture you’ve worked so hard to build.
The mistake most leaders make is treating feedback as an administrative task. To truly change behavior, you have to move beyond the paperwork and master the skill of direction.
The Anatomy of Impactful Feedback
To actually influence someone, you must consider three things:
The Time: Are you catching them in the heat of the moment, or in a controlled environment where they can actually hear you?
The Place: Is it public and shaming, or private and supportive?
The Approach: Are you coming from a place of frustration, or a position of "love" (care for their success)?
The "Parenting" Mirror
If you struggle with how to approach a difficult conversation, look at how you influence your children. You want them to succeed for a lifetime, so your feedback is designed to build them up, even when it’s hard to hear.
Apply that same lens to your team. When an employee feels that your direction is intended to make them a better, more successful professional, their defensiveness drops. You aren't just managing a task; you are impacting a life.
In addition to actions to build a successful company and accountability we discuss topics like this at ActionBOARD.
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